Professional IT Support Services to Keep Your Systems Available and Reliable
Zeno solves your online IT management and support needs. Regular expert maintenance
will keep your PCs, servers, and networks up and running, so you minimize downtime
and maximize productivity. Problems are responded to quickly, remotely or on-site.
Your systems are protected, secure and available when you need them most, so your
employees stay productive.
Zeno can be your entire IT department or we can supplement your existing IT services.
Our IT support is customized for each client to meet your short and long term
business goals.
Strategic IT Planning
Organizations, especially small businesses, have little time to focus on longer
term, strategic IT plans. Ensuring day-to-day operations and having a smooth running
infrastructure takes up all your available time. Zeno can help you see the “forest for the trees” and devise a strategic IT plan that
can help you gain a competitive edge, introduce products and services faster,
be more productive or gain efficiencies.
Remote Support
When issues and problems arise you can lose valuable time and money waiting for
computers, servers and other hardware to be fixed. But with Zeno’s remote server and desktop support we can fix most problems remotely even while
you're on the phone with us. As part of our service when you have an issue simply
call us and we can remotely login and fix the issue you have, without the time,
expense and hassle of having to wait for a support person to arrive.
On-site Support
When issues cannot be fixed remotely or you just need to see a Zeno technician face to face, we also offer onsite support. You get a local team
of experts you can count who can come to your office if you need help with an
IT issue. And we never outsource our work so you always get a top certified Zeno IT expert to meet with you. With Zeno you get the option and convenience of getting remote help or the personal touch
of on-site support.
All Covered IT Procurement
With Zeno, you get IT procurement assistance. We are experts at helping you select the
right product for your needs. We will assist you in getting quotes for hardware,
software, networking gear and any other technology products, at a competitive
price with the best customer service team in the industry. This service helps
you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing
of the product, delivery tracking to your location and a seamless escalation path
if there are issues.
Staff Augmentation
For businesses, change is something that can be a constant, whether it's rapid
growth or times when you need to tighten the belt and downsize. We can provide
you with staff augmentation services during either of these times. We can assist
with help desk or end user support; network, server and infrastructure administration;
and project management or implementation.
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